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Product FAQs

We get a lot of questions about our products - many of them we've answered before! Follow the links below for our Orgonite and Zapper FAQ sections.

Company & Service FAQs


Can I cancel my order?

We completely get it, we change our minds too! Orders can be cancelled within 24 hours of being placed, under the condition that they have not yet been shipped. Please be aware that changes made to your order can affect processing times.

Should the item(s) not work out, make sure to exchange for a preferred product or return for a refund. Please refer to our return and refund policy in that case.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday.

For urgent queries, you can reach us on the following telephone numbers. Please note that these number are not always staffed.

EU customers only: +49 176 7071 2371

International and South African customers: +27 11 648 4616

In case you are unable ot reach us, please use our contact form to get in touch and we'll help you as soon as possible.


What countries do you ship to?

We offer worldwide shipping. If you want to enquire about a specific destination, please use our contact form.

How long will it take to receive my order?

Please allow 2-5 working days to process your order. Usually we're quicker than this, but backlogs can occur and sometimes your items may still be in production.

Shipping times depend on your destination country. South African orders usually take 2-5 days. European orders may take 3-7 days, and international orders around the same to major destinations, with some exceptions taking longer.

Returns and Refunds

How do I return a product?

We offer a 14 day return window within which you must notify us of your return. Please refer to our return & refund policy for further details.

How long will it take to receive my refund?

Refunds are processed within 7-10 days from when we receive the returned item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.